Help & Support Center

Find answers, get help, and learn how to make the most of ChinaGo

Getting Started

Everything you need to begin your journey with ChinaGo

Installation

How to Download ChinaGo

ChinaGo is available exclusively on the App Store for iOS devices. Follow these steps:

  1. Open the App Store on your iPhone
  2. Search for "ChinaGo" or "ChinaGo Travel Assistant"
  3. Tap "Get" to download the app
  4. Once installed, open the app and follow the setup wizard

System Requirements

  • iOS Version: iOS 15.0 or later
  • Device: iPhone 8 or newer recommended
  • Storage: 100MB available space
  • Network: Internet connection for AI features

Initial Setup

First Time Setup

When you first open ChinaGo, you'll be guided through a quick setup process:

  1. Grant location permissions for navigation features
  2. Allow camera access for translation features
  3. Enable microphone access for voice translation
  4. Choose your preferred language settings
  5. Set up AI assistant preferences (optional)

Using ChinaGo Features

Master all the powerful tools at your disposal

AI Travel Assistant

How to Use the AI Assistant

Simply tap the AI assistant button and ask your question in natural language:

  • "How do I set up Alipay as a foreigner?"
  • "What's the best way to get from Beijing Airport to the city center?"
  • "Tell me about Chinese dining etiquette"

Tips for Better Results

  • Be specific about your location and situation
  • Ask follow-up questions for more details
  • The AI learns from context throughout your conversation

Translation Features

Text Translation

Type or paste text in the translation tab for instant results.

Voice Translation

Tap the microphone button and speak naturally. Works for both directions.

Camera Translation

Point your camera at signs, menus, or documents for real-time translation overlay.

Offline Translation

Basic translation works offline. Download language packs in Settings for better offline performance.

Navigation & Maps

Route Planning

Search for destinations and choose from multiple transport options:

  • Walking routes with local insights
  • Driving directions with traffic data
  • Public transit with real-time updates

External Map Integration

For public transit, ChinaGo can launch Amap or Baidu Maps with your destination pre-filled.

Troubleshooting

Solutions to common issues and problems

App Issues

App Won't Start or Crashes

  • Force close the app and restart it
  • Restart your iPhone
  • Check for app updates in the App Store
  • Ensure you have iOS 15.0 or later

App Running Slowly

  • Close other apps running in the background
  • Check your internet connection
  • Free up storage space on your device
  • Restart the app

Translation Issues

Camera Translation Not Working

  • Check camera permissions in Settings
  • Ensure good lighting conditions
  • Hold the camera steady for clear text
  • Try switching between translation modes

Voice Translation Not Responding

  • Check microphone permissions
  • Speak clearly and avoid background noise
  • Check your internet connection
  • Try switching language pairs

Navigation Issues

Location Not Found

  • Check location permissions in Settings
  • Enable "Precise Location" for better accuracy
  • Try searching with different keywords
  • Ensure GPS is enabled

External Maps Not Opening

  • Install the required map app (Amap or Baidu Maps)
  • Check if the map app is up to date
  • Restart both apps
  • Contact support if the issue persists

Account & Privacy

Manage your settings and understand how we protect your data

Frequently Asked Questions

Quick answers to the most common questions

Is ChinaGo completely free to use?

Yes, ChinaGo is completely free to download and use. All core features including AI assistance, translation, navigation, and travel guides are included at no cost. We believe essential travel tools should be accessible to everyone.

How accurate is the AI travel assistant?

Our AI assistant is powered by DeepSeek AI and trained on current China travel information. While it's highly accurate for most common travel scenarios, we recommend verifying critical information like visa requirements or emergency procedures through official sources.

Can I use ChinaGo without internet?

Yes, many features work offline including basic translation, saved travel guides, and previously downloaded maps. However, AI assistance, real-time navigation, and camera translation require an internet connection for optimal performance.

Is my personal data safe?

Absolutely. We prioritize privacy by storing most data locally on your device. We don't collect personal conversations, translation content, or location history. API keys are stored securely, and we only collect anonymous usage analytics to improve the app.

Which external map apps does ChinaGo support?

ChinaGo integrates with Amap (AutoNavi) and Baidu Maps for public transportation routing. When you select public transit options, you can choose to open your destination in either of these apps, which are more comprehensive for China's transit systems.

How do I report bugs or request features?

We love hearing from users! You can report bugs or request features through the app's feedback feature, by emailing feedback@chinago-ios.app, or using the contact form on our website. We review all feedback and prioritize based on user needs.

Still Need Help?

Can't find what you're looking for? Our support team is here to help!

We typically respond within 24 hours during business days