Get in Touch

We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Send us a Message

Contact Information

Email Support

Get help with technical issues

help@chinago-ios.app

Feedback

Share your thoughts and suggestions

feedback@chinago-ios.app

Business Partnerships

Collaborate with us

business@chinago-ios.app

Press & Media

Media inquiries and press kit

press@chinago-ios.app

Frequently Asked Questions

Quick answers to common questions before you contact us

How do I download ChinaGo?

ChinaGo is available on the App Store for iOS devices. Search for "ChinaGo" or click any download link on our website.

Is ChinaGo free to use?

Yes, ChinaGo is free to download and use. All core features including AI assistance, translation, and navigation are included at no cost.

Does ChinaGo work offline?

Essential features like basic translation and saved guides work offline, but AI assistance and real-time navigation require an internet connection.

What iOS version is required?

ChinaGo requires iOS 15.0 or later and works best on iPhone 8 or newer devices.

How do I report a bug or issue?

You can report bugs through the app's feedback feature or by emailing help@chinago-ios.app with details about the issue.

Can I suggest new features?

Absolutely! We love hearing from users. Send your feature requests to feedback@chinago-ios.app or use the contact form above.

Support Hours

Our support team is available during the following hours:

Monday - Friday 9:00 AM - 6:00 PM (PST)
Saturday 10:00 AM - 4:00 PM (PST)
Sunday Closed

We typically respond to all inquiries within 24 hours during business days.

Support Team

Ready to Start Your China Adventure?

Download ChinaGo and experience the easiest way to travel in China

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